SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of empira.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of empira.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this product's really got me buzzing and I'm itching to give it a whirl in the studio! You see, what grabbed my attention right off the bat was its build quality - solid as a rock. We're talking full metal construction here, none of that flimsy plastic stuff. The silicon holders are another standout feature for me. They've got this smooth feel that's just ace when you hold it in your hand. It gives off an impression of durability while also ensuring comfort; exactly what you need when you're on those long sessions! All these features come together beautifully creating not only an efficient piece of equipment but one that is user-friendly too. So yeah, colour me impressed! Can't wait to take this bad boy for spin in the studio and see what magic we can create together! So if anyone out there is sitting on the fence about getting this product- don't hesitate any longer. Take the plunge already because trust me, you won't regret it! This ain’t your run-of-the-mill gear – far from it actually – so expect some stellar performance coming your way once you start using it.
After searching for optical snoot in all the wrong places - i came across this one. Took a chance on it. Came with a 85mm lens and option for mounting Canon lenses. Shot with it few times - does EXACTLY what the all others - 3x more expensive optical snoots do. Well made product, looks good, feels good, does its job. Recommend
Super happy with this product! Can't wait to try it out in my studio. The build quality is solid, and it feels great in hand. 👌
I love the extra style this snoot adds to my YouTube set-up. It's well-built and reasonably priced.
This snoot does exactly what other more expensive ones do - but at a fraction the cost! Highly recommend!
Works like a charm, super easy to use. Very satisfied with my purchase 😊
Fantastic light cylinder for photography! I’m impressed by its metal construction and silicon holders which make it very convenient.
The best addition to my studio equipment so far. Love how stylish it looks!
After trying many others, I finally found this one – perfect fit for Canon lenses.
This product has been an amazing find - durable construction and excellent performance all around.
Bought this on a whim, ended up being one of the best purchases ever made for photography gear 📸
The design is sleek, functional and sturdy- just what you need from such an accessory!
Affordable yet high-quality piece of kit that delivers top-notch results every time👍
Superb quality and excellent value for money. This light cylinder is a gem in my kit.
The silicon holders are a great touch, making it easy to handle and use.
I was pleasantly surprised by the performance of this product. It's well worth the investment!
love it
Affordable, efficient, and stylish
Works great, love how easy it is to use
The quality is top-notch, with a solid construction that feels great in hand.
What an amazing addition to my photography gear! It's well-built, easy to use and adds an extra touch of professionalism to my studio shots.
This light cylinder has truly exceeded all expectations.
great product
one of the best purchases ever made for my photography setup
This accessory delivers high-quality results every single time - just what you need from such an essential piece of kit.
This is a very nice, well-built snoot at a regular price. It features a Bowens mount and adds an extra style to your studio compared to most accessories. I use it in my YouTube studio, and I love the look it gives to my set.
ok
Impressed by this snoot's performance
nice
I've found this accessory extremely easy to handle thanks to its silicon holders
Highly recommend for anyone looking for professional results on a budget.
Its solid build and convenient features make every shoot an absolute breeze.
Affordable yet efficient - I'm really impressed by what I got at such reasonable pricing.
It's well worth every penny spent!
Using this snoot has significantly improved my photography quality - the difference is night and day.
Love how stylish it looks!
It's solidly built and feels great to use
great
totally worth it! It performs just as well as others that are way more expensive.
Works great and makes such a difference in my shots!
it’s everything you could need!
cool
I'm really impressed by what I got at such reasonable pricing.
it offers functionality which makes every shoot an absolute breeze.
It's solid, easy to use, and truly adds a professional touch.
This is well-built and stylish.
recommend
really love this!
worth the price
fantastic quality